We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines.
In light of recent guidance by the Illinois Department of Public Health and appropriate advisory and regulatory authorities, we have chosen to gradually and cautiously open our offices starting this Wednesday, May 13th. Our plan is to prioritize existing and in-process treatment plans first and then phase back in elective work and hygiene appointments.
We want to assure you that while many things have changed, one thing has remained the same – our unwavering commitment to patient safety to ensure you are both safe and comfortable during treatment.
With safety as a top priority, we’re actively taking the necessary steps to ensure patient care is completed with strict infection control measures. We continue to act with an abundance of caution in alignment with recommendations from the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).
At your next visit (and beforehand), you will notice enhanced safety procedures, which have been put into place to help protect our patients, doctors, and staff. These include:
- Our dental care team will communicate with you before your visit and ask several screening questions as a precautionary measure. When you arrive for your appointment, you will be asked these same screening questions again. We will also administer a pre-screening assessment as recommended by the ADA.
- In order to reduce the number of people in the office, our check-in process and visitor policy have been updated. Details will be shared with you when you schedule your appointment
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find hand sanitizer in the reception area and strategically placed throughout the office for you to use as needed.
- You will notice our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered different options for scheduling your appointment. In many locations we have expanded our office hours to accommodate your busy schedule.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
Should you need to make an appointment – or reschedule an existing one, please call our office directly at (708) 304-8410 or fill out an online request here.
We look forward to seeing you soon and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Your All Family Dental Team